Return & Cancellation Policy

Last Updated: August 4, 2026

Overview

At LaserShots, LLC, we strive to ensure customer satisfaction across our retail store, online platform, and simulator facility. Due to strict federal regulations governing firearms, ammunition, and specialized training equipment, specific categories of products and services carry dedicated return and cancellation guidelines.

1. Firearms, Serialized Items & NFA Accessories

  • Sales Final Upon Transfer: Once a firearm, lower receiver, or NFA item (suppressor) has been transferred to you via ATF Form 4473, the sale is 100% final. Transferred firearms cannot be returned or exchanged under any circumstances.

  • Inspection Before Transfer: You are required to thoroughly inspect all firearms and serialized items at your transferring FFL dealer prior to signing Form 4473. If you discover a defect or damage before completing the transfer, decline the transfer and contact LaserShots, LLC immediately.

  • Denied Background Checks & Refused Transfers: If a firearm or NFA transfer cannot be completed due to a NICS background check denial or customer refusal, the item will be returned to LaserShots, LLC. The customer will be refunded the purchase price less a 25% restocking fee, initial shipping charges, and return freight costs.

  • Defective Firearms: Warranty claims for defective firearms post-transfer must be directed to the firearm’s original manufacturer. LaserShots, LLC will assist you in contacting the manufacturer, but cannot accept returned firearms directly.

2. Ammunition & Hazardous Materials

Final Sale: Due to safety concerns and chemical tracking protocols, all sales of ammunition, reloading components, and hazardous materials are strictly final. Returns, exchanges, or store credits are not permitted.

3. General Retail Accessories, Optics & Tactical Gear

  • 14-Day Return Window: Unused non-serialized items (optics, holsters, gear, maintenance tools) may be returned within 14 calendar days of delivery or store purchase.

  • Condition Requirements: Returned items must be unused and unworn, complete with all original packaging, manuals, accessories, and tags intact. Items that are defective or damaged upon arrival are exempt from the unused/unworn condition requirement and any restocking fees. Opened, used, or modified non-defective items are ineligible for return.

  • Restocking Fee: Eligible non-defective returns are subject to a 10% restocking fee unless the return is due to an error made by LaserShots, LLC.

4. Third-Party Software, Recoil Trainers & Simulator Tech

  • Software License Sales Final: All digital media, software license keys, activation codes, and downloadable simulator programs are non-refundable once issued or activated. Software licenses are governed exclusively by the producer's End User License Agreement (EULA).

  • Hardware & Recoil Trainers: Recoil training kits, laser adapters, and electronic targets carry the original manufacturer's warranty. Defective units should be serviced directly through the equipment manufacturer under their warranty terms.

5. How to Initiate a Return (RMA Required)

All returns require a Return Merchandise Authorization (RMA) prior to shipping items back to our facility. Unauthorized returns will be rejected.

  1. Obtain an RMA: Email returns@lasershots.com with your order number and reason for return to request an RMA.

  2. Pack Your Return: Securely pack the item in its original factory packaging along with a copy of your packing slip or order confirmation.

  3. Ship the Package: Send the package to the address provided with your RMA within two (2) weeks of RMA initiation.

  4. Shipping Costs & Liability: You are responsible for all return shipping costs. Initial shipping costs are non-refundable and will be deducted from your total refund amount. LaserShots, LLC is not responsible for items lost, stolen, or damaged during return transit. We strongly recommend utilizing a trackable carrier and purchasing shipping insurance.

6. Virtual Simulator Bookings & Class Cancellations

  • Rescheduling & Single Bookings: Simulator time slots or training sessions may be rescheduled without penalty with at least 24 hours advance notice. Cancellations made with less than 24 hours notice, or "no-shows," will forfeit session fees.

  • Memberships: Membership plan cancellations and early termination parameters are governed separately by Section 5 of our Terms of Service and your executed Membership Agreement.

7. Processing Refunds

Refunds for approved returns will be credited back to the original method of payment within 5 to 7 business days following receipt and inspection of the returned merchandise at our facility. Initial shipping charges are non-refundable.

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